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- Sales Orders
- How to open a register
- How to close a register
- How to add a customer to an Order
- How to edit a customer on the sale orders page
- How to Create a customer with the sale orders page
- How to add a product?
- Available payment methods
- How to make a Split Transaction
- How to change the order source
- How to add a billing address
- How to add a shipping address
- How to print a receipt
- How to add a note to the order
- How to turn on or off the auto print receipt
- How to make a Sale
- How to make a Sale Copy
- How to make an exchange
- How to give Store credit
- How to use Store credit
- How to Add a Staff Member to a Cash Register / Point of Sale
- How to create a new Customer in Manage Orders
- How to create a new Order in Manage Orders
- How to search for orders
- How to print an invoice
- How to print an Address
- How to print a Pullsheet
- How to print a Receipt
- How to edit an order
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- How to add a customer to an Order
- How to edit a customer on the sale orders page
- How to Create a customer with the sale orders page
- How to add a product?
- Available payment methods
- How to make a Split Transaction
- How to change the order source
- How to add a billing address
- How to add a shipping address
- How to print a receipt
- How to add a note to the order
- How to turn on or off the auto print receipt
- How to make a Sale
- How to make a Sale Copy
- How to make an exchange
- How to give Store credit
- How to use Store credit
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- How to Add a Staff Member to a Cash Register / Point of Sale
- How to create a new Customer in Manage Orders
- How to create a new Order in Manage Orders
- How to search for orders
- How to print an invoice
- How to print an Address
- How to print a Pullsheet
- How to print a Receipt
- How to edit an order
- How to ship an order
- How to delete an order
- How to return an order
- How to view a return order
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- How to Add a Catalog Subscription to Your Database
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- How to Transfer Inventory from One Location to Another
- How to Manually Adjust an Inventory Quantity on Hand via Transfers or Adjustments
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- How to Search For An Inventory Item
- How to Manually Adjust an Inventory Quantity on Hand via Transfers or Adjustments
- How to Transfer Inventory from One Location to Another
- How to Adjust the Price of an Inventory Product for Any Sales Channel or Location
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How to return an order
PostedJanuary 3, 2025
UpdatedJanuary 8, 2025
ByKevin Kirwan
- Access the Manage Order page
- Click on the Sales Order tab in the left-hand menu.
- A dropdown will appear; select Manage Orders.
- Selecting Orders to Return
- Find the orders you want to return.(URL to How do you search for orders?)
- Click on the Action Menu on the Right side of the row.
- Return the Order
- Click on the Return Order button in the Drop Down menu from the Action menu.
- Filling out the return Order
- Select the Cash Register that the return is being returned on.
- For each of the product that will be return:
- Find the row of the product that will be returned.
- Click on the check mark box that is on the left side of the row to select the product.
- Input the amount of the product that will be returned into the Return Qty box on the right side of the row.
- (Optional) Click on the check mark box that is on the right side of the row to mark the product will be added to the store inventory.
- (Optional) Click on the date to select the day the product was returned.
- (Optional) Click on the check mark box that is next to the Partial Refund label.
- Input the amount that will be returned to the customer.
- (Optional) Click on the check mark box that is next to the Refund as Store Credit label.
- Tip: This store credit will be added to the customer’s account of the order’s customer
- (Optional) Click on the Payment Method box to open up the drop down menu and Select the Payment Method that money be returned as.
- (Optional) Click on the Return Reason box.
- Write the reason for the return and any other information needed.
- Confirm the return
- Click on the Return button.
- Click on the Confirm button in the pop-window to confirm the return.
Posted
Updated
ByKevin Kirwan
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