How to Add BigCommerce as a Sales Channel

Follow these steps to connect your BigCommerce store to Mantle:

1. Log in to Your Accounts
   • Open a web browser and log into your BigCommerce account.
   • In a separate tab, log into your Mantle account [INSERT MANTLE LOGIN PAGE LINK HERE].
2. Add a BigCommerce Sales Channel
   • In your Mantle account, navigate to the Channels tab in the left-side menu and select Manage Channels.
   • Click the Add a Sales Channel button in the middle of the page.
   • A pop-up window will appear with logos for available sales channels. Select BigCommerce.
3. Obtain Your BigCommerce API Key
   • A new pop-up window will open. Ensure you are logged into your BigCommerce account.
   • At the top of the Mantle pop-up, there is a link directing you to instructions on obtaining your API key from BigCommerce. Click it and follow the steps in the BigCommerce Help Center for creating an API key.
     • Important: Follow the instructions for API tokens, not Stencil CLI tokens.
   • When naming your API key, we recommend using “Mantle” for easy identification, especially if you plan to add more APIs in the future.
4. Configure API Permissions
   • On the API account creation screen in BigCommerce:
     • Set all options to modify, login, create, full, or manage.
     • For Logs and Payment Methods, set permissions to read-only.
   • Click Save.
     • Warning: A pop-up will display your API keys. These will only appear once. Do not close the window without saving this information. If the window is accidentally closed, you will need to create a new set of keys.
   • Copy and paste the following details into Mantle:
     • Access Token
     • Client ID
     • Client Secret
     • Store ID
5. Locate Your BigCommerce Store ID
   • Your Store ID can be found in your BigCommerce URL. For example:
     • URL: https://store-abc1de2fgh.mybigcommerce.com/
     • Store ID: abc1de2fgh
   • Enter the Store ID into Mantle.
6. Configure Inventory Locations
   • Select the inventory location associated with this BigCommerce store.
   • If multiple inventory locations serve your BigCommerce store, add them now.
   • If no locations have been added yet, open a new tab and follow the instructions on [How to Add a Store Location].
7. Validate and Save
   • After entering all required information in Mantle, click Validate.
     • If validation is successful, click Save.
     • If validation fails, double-check your entries and try again.
8. Set Your Order Status
   • A new pop-up window will appear to configure your order status settings.
     • You can change these settings later, but changes will not retroactively apply to existing orders.
     • For help, see [How to Change Order Status].
   • Once configured, click the X in the upper-right corner to close the pop-up.
9. Activate the Sales Channel
   • Initially, the channel will be set to Inactive to allow you time to review settings.
   • To activate the channel:
     • Click Action in the right-hand drop-down menu.
     • Select Enable.
     • A confirmation pop-up will appear. Click Confirm to enable or Reject to cancel.

Your BigCommerce sales channel is now connected to Mantle and ready to use!